Timepaper for Professionals
Museums, bookshops, department stores, stationery shops, florists, concept stores, hotels and cafés: discover distinctive French stationery shaped by international influences, multiple materials and unexpected formats. Log in or request trade access to view your catalogue, trade pricing and place orders online.
TRADE FAQ
How do I get a trade account?
Fill in the trade access request form. Your application will be checked and approved instantly, giving you access to our trade products and pricing.
How do I log in and access trade pricing?
Use the email address associated with your company. A six-digit login code will be sent to you by email. No password is required. Once logged in, your trade prices, minimum order quantities and quantity increments will be displayed automatically.
What is the minimum order?
The general minimum order is €250 excl. VAT. Each product has its own minimum quantity and quantity increment. For example, a minimum of 5 and an increment of 5 allow you to order 5, 10, 15 or 20 units.
Can I mix different products and materials in the same order?
Yes. You can combine different products or materials in the same order. Minimum quantities and increments apply separately to each product. If your order includes both wooden products and products made from other materials, it may be shipped in two separate parcels at no additional cost.
Are displays and envelopes for trade customers only?
Yes. Certain products, including displays and some envelope packs, are available exclusively through the trade area.
What are the lead times and shipping costs?
The average production and preparation time is approximately 7 days. Free shipping is available from €350 excl. VAT for deliveries in France. Below this amount, shipping costs depend on the weight, volume and destination.
Orders are generally shipped via Colissimo, La Poste or DPD within France and Europe, and via DHL or FedEx for the rest of the world.
What are the payment terms?
Existing French customers may benefit from 30-day payment terms, according to the agreed conditions. For new customers, the first order must be paid before shipment. For international customers, payment is made by bank transfer before shipment, unless otherwise agreed.
How can I get an invoice?
Your invoice is issued using the information registered for your company. Please make sure your company name, billing address and, where applicable, VAT number are correct. It is sent on the day your order is shipped.
Can I change or cancel an order?
Contact us as soon as possible. Changes or cancellations are only possible if preparation of the order has not yet started.
How can I contact you?
For any request or additional information, use the contact form or reply directly to one of our confirmation emails.
Displays & envelopes
Discover our displays and envelopes dedicated to trade orders.